Life in Zimbabwe has never been easy. Since its independence, the Southern African country has seen factional violence, international sanctions and rampant political instability. But in the mid 2000s it lost something even more fundamental. Its currency surviving meant waking up as early as two in the morning, trekking to the nearest ATM and then waiting in line.
On a good day, you'd be able to withdraw the equivalent of about one or two US dollars, the maximum allowed by the government. Or you might find, after losing sleep and waiting for hours, that no more money was left. That's because around 2007, Zimbabwe experienced the second highest inflation in history after post war Hungary. It's hard to know exactly how bad it got, as the government stopped reporting numbers after 100,000% inflation when a loaf of bread costs 30 billion Zimbabwean dollars, employees stopped going to work when their annual salary wouldn't even pay for their bus ride home, and vending machines were put out of service. Unable to hold the billions of coins that a single can of soda would cost to keep up, the central bank kept printing bigger and bigger banknotes. A million dollars? 100 billion, and finally 100 trillion, worth a whole 40 US cents. So how did Zimbabwe? Get here and how did this devastating economic crisis help launch Africa's financial technology revolution?
Zimbabwe is home to the largest waterfall in the world. Victoria Falls over twice the height of Niagara and whose tumbling water can be heard 40 kilometers or 25 miles away. Further south are the intricate stone ruins of an 11th century palace city and savannahs everywhere in between hold Africa's Big 5. Lions, leopards, elephants, Buffalo and rhinos. Unfortunately, few will ever get to see these wonders because in addition to being blessed of natural beauty, Zimbabwe is also cursed with an abundance of gold, platinum, coal and diamonds, all things, which led Cecil Rhodes of the British South Africa Company to invade the land with a newly invented Maxim gun at the end of the 19th century, the company run territory was almost entirely governed and exploited by the tiny white minority. Years later, 2 rival factions emerged.
Zimbabwe's African Peoples Union, supported by the Soviet Union, and the National Union, backed by Mao's China. In 1980, Zimbabwe gained its independence and the National Party won its first election almost immediately. With the spirit of nationalism, strong leader Robert Mugabe began doing what all good dictators do consolidate power. His army, trained by North Korea under Kim Il Sung, began murdering dissidents. He granted himself the power to dissolve parliament, declare martial law, and removed all term limits. Mugabe's authoritarian rule lasted 37 years, just four short of Africa's record and teamed with corruption, he once accidentally let slip that his opponent had won 73% of the vote in the last election before quickly correcting himself. This insatiable thirst for power had more than political consequences. In 2000, his government began forcibly seizing land from white farmers for redistribution. Officially, the goal was to correct for the country's unjust colonial past. In reality, the policy helped him buy political support. The effects were devastating.
The new farmers usually had little or no experience and sometimes no interest in agriculture. From 2000 to 2009, total agricultural output was cut in half, with some farms producing only a 10th as much as before. By wiping out its two largest crops, corn and tobacco, land reform both single handedly destroyed its economy and decimated its food supply. Meanwhile, many of its skilled farmers fled for safety as farms became less productive and demand for the little food left rose so did prices, and fast. Daily inflation reached 98% and Zimbabwe's economy totally collapsed. Shops, if they were still open, increased prices multiple times a day as 12 million people struggled to find food, water and power. Now, to slow inflation, a government must do two things.
First, it has to stop printing money. Basic economics says increasing money in circulation simply decreases its value. Second and much harder is a government has to convince its people that its currency has value. Mugabe did neither. To fund its involvement in the Second Congo War. The Reserve Bank kept printing new, higher denominations, but it just couldn't keep up. The banks spent 500,000 U.S. dollars a week ordering new banknotes, which by the time they arrived from Germany were already worthless. Twice it renominated, removing 10 zeros from all banknotes in 2008 and 12 in 2009. But to no avail. Zimbabweans didn't believe their currency had value, and therefore it didn't. In other words, prices kept rising largely because people expected them to, and soon no more money was left. There just weren't enough bills to go around. And that's when Zimbabwe got creative. Like much of Africa, the vast majority of its population is unbanked and advanced economies. About 92% of people have some kind of bank account, but that number is only 20% in sub-Saharan Africa.
Here where the number of transactions is high but balances are low, branch locations and ATMs just aren't very profitable. Leaving Zimbabwe with 6.5 ATMs per 100,000 people, Uganda with 4.2, and Niger with 1.7 compared to the United States, 174 or Macau's 324.
Zimbabweans lacked the infrastructure necessary to keep money safe or transfer it between people. Not only does this hide the flow of money branding cover to criminals and making it impossible for the government to regulate or tax it. But it's also physically dangerous. Many who live in cities regularly send money to family members in the country, requiring they take a one or two day journey themselves or hire someone to do it for them and risk having it stolen. But while this lack of banks would ordinarily only slow the continent's technological progress, African entrepreneurs turned it into an advantage. What it does have a lot of our phones and many of its countries portal mobile phone penetration stands at 80%. These two things allowed countries like Zimbabwe to leapfrog over checks and credit cards and then surpass more advanced economies and mobile payments.
In places like the US, the ubiquity of banks and credit cards actually holds back new technologies. Tapping or texting would make sending money much easier. But first you and I need the same app, hence why there are so many competitors. Chase pay, Google Pay, Square wallet, PayPal, Apple Cash Cash app, Zelle, and Venmo. The hard part isn't building the app, it's hitting a critical mass of users in Africa. The selling point was obvious, either take it two day bus ride or send a text. And because many of its countries are dominated by a telecom monopoly, that company can ensure quick and universal adoption. In 2007, for example, Kenya's largest mobile network operator Safaricom launched Mpesa. M for Mobile and PESA Meaning money. Each mpesa user is associated with a SIM card, allowing them to text anyone else money. There's no charge to sign up or deposit and fees are minimal. But what's truly revolutionary is that it doesn't require a bank account to deposit or withdraw. You simply find an agent over 100,000 middle men who get paid to collect and then bring cash to banks or take out cash for when users withdraw or transfer money. It's so convenient that it's used for almost everything. School fees, water, electricity, food, and so on. In Zimbabwe, the preferred app is called ecocash, which in 2007 had 6.7 million users compared to its two million bank accounts. That year, the Reserve Bank reported digital payments accounted for 90% of its $97.5 billion in total transactions, making its economy virtually cashless. Even digital currency, however, isn't immune to political incompetence. As a landlocked country Zimbabwe relies on its powerful rivers for water and electricity. The Kariba Dam alone provides over half of the nation's electricity, making its frequent droughts extremely dangerous. In July, econet generators failed to start after a power outage, disabling its mobile payment platform and therefore effectively the national economy. Lifting a nation out of poverty is so difficult not for a lack of resources, but rather because solutions require deep political changes. To rebuild its economy, Zimbabwe must first manage its inflation. To manage inflation, it has to build confidence, and to do that its government requires reform. That hope came in 2007, when Mugabe was deposed after nearly four decades of economic ruin. But fear promptly returned when this year, Zimbabwe reintroduced its dollar and inflation again began increasing. Yet even while countries like Zimbabwe clearly still have plenty of unresolved challenges, those very same problems Or sometimes the necessary ingredients for innovation.
Mobile money is at best a convenience for most of us. But for the world without bank accounts, it's life changing. By making transactions faster and more secure, apps like Mpesa literally increase the value of money. Theft is reduced. There's less waiting in line or time spent delivering money. Credit is more accessible to entrepreneurs. It increases savings and improves accountability. Africa is the world leader in mobile money, precisely, and only because it previously had so far to come. As the youngest continent and on the receiving end of massive amounts of loans, its financial revolution is just the beginning. What's genius about Mpesa is how it piggybacked on existing technology. Phones were widespread and SIM cards and carriers were well established in Africa. Likewise, the expensive part of cell service towers and equipment has already been built by big companies like T-Mobile and Sprint.
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